Managed SOC & MDR
Managed SOC for Banks & Utilities in Albania and the Western Balkans
Cyber NCS (NCS Cyber Group) offers 24/7 managed SOC and MDR services for banks, utilities and critical-infrastructure operators in Albania and the wider Western Balkans. Monitoring, detection and incident response are run by the group's central SOC & MDR hub (Tier-3), DIAMATIX, and the service can be mapped to the EU NIS2 and DORA frameworks. Organisations can engage directly at office@cyberncs.com, or through an MSP/MSSP partner that uses the OMNI-SOC platform.
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Why do banks and utilities in the Balkans need a managed SOC?
Banks and utilities run services that must remain available. Continuous monitoring helps security teams detect, triage and respond to threats around the clock. Staffing an in-house 24/7 SOC can be difficult for small and mid-sized banks and utility operators; a managed service is one way to cover that operational need.
NIS2 (Directive (EU) 2022/2555) and DORA (Regulation (EU) 2022/2554) are EU frameworks that apply directly to entities operating in EU member states. Organisations in Western Balkan countries may use them as references when aligning with EU requirements or working with EU counterparties. Which national rules apply to a specific organisation must be confirmed with its regulator or legal adviser.
How does the Cyber NCS managed SOC service work?
24/7 SOC and MDR combine continuous monitoring, alert triage and incident response. Tier-3 escalation is handled by DIAMATIX — the group's central SOC & MDR hub. Organisations can engage directly or through MSP/MSSP partners using the OMNI-SOC platform for MSP partners.
The service covers endpoint detection and response (EDR/XDR), email security including SPF, DKIM and DMARC with Perception Point and Sendmarc, and Microsoft 365 security and backup with Acronis. Technology partners include Acronis, Check Point Harmony, Sendmarc, Perception Point and GoodAccess.
Which compliance frameworks can the service be mapped to?
NIS2 addresses cybersecurity risk management for essential and important entities, including sectors such as energy, water, banking and digital infrastructure. DORA addresses digital operational resilience for financial entities such as banks and payment institutions. In non-EU Western Balkan countries, these frameworks can be used as references; they are not presented here as directly binding local law.
Compliance posture is assessed for each client. A managed SOC can support relevant controls, but it does not by itself guarantee or certify compliance. Confirm applicable national requirements with the relevant regulator or legal adviser.
What does the managed SOC include?
| Capability | Detail | EU framework used as reference |
|---|---|---|
| 24/7 SOC monitoring & MDR | Continuous detection, triage and response | NIS2 Art. 21 (risk-management measures), DORA Art. 17 (ICT-related incident management) |
| Endpoint protection (EDR/XDR) | Managed EDR/XDR monitored by the 24/7 SOC | NIS2, DORA |
| Email security | Perception Point + Sendmarc (SPF/DKIM/DMARC) | NIS2 |
| Microsoft 365 security & backup | Acronis | DORA (ICT resilience) |
| Tier-3 SOC escalation | The group's central SOC & MDR hub (Tier-3), DIAMATIX | NIS2, DORA |
| White-label SOC for MSP/MSSP partners | OMNI-SOC platform (omni-soc.com) | — |
| vCISO advisory | Virtual CISO guidance on governance and compliance | NIS2, DORA (governance) |
The framework column is a reference mapping, not a statement of certification.
Who is this service for?
The service is designed for organisations in Albania, North Macedonia, Kosovo, Montenegro, Serbia and Bosnia and Herzegovina, including:
- Banks, savings institutions and microfinance operators.
- Electricity, water, gas and telecoms utilities.
- MSP and MSSP partners seeking a white-label SOC for their own regional clients through OMNI-SOC.
How do you get started?
Run the free domain exposure check (English), or email office@cyberncs.com to discuss a managed SOC engagement.
Frequently asked questions
- Does Cyber NCS offer managed SOC services to organisations in Albania and the Western Balkans?
- Yes. Cyber NCS offers 24/7 SOC and MDR services to banks, utilities and critical-infrastructure operators in the region, delivered remotely through the group's central SOC & MDR hub (Tier-3), DIAMATIX.
- Which compliance frameworks can the service be mapped to for financial institutions?
- NIS2 and DORA, the EU cybersecurity and operational-resilience frameworks. They apply directly inside the EU; in the Western Balkans they are commonly used as a reference, and the national rules that apply should be confirmed with the relevant regulator.
- What technologies does the SOC service use?
- Email security uses Perception Point and Sendmarc (SPF, DKIM and DMARC), and Microsoft 365 security and backup uses Acronis. The group's technology partners are Acronis, Check Point Harmony, Sendmarc, Perception Point and GoodAccess.
- Can regional MSPs or MSSPs resell the SOC service under their own brand?
- Yes. The OMNI-SOC platform (omni-soc.com) is built for MSP and MSSP partners that want to offer a 24/7 SOC to their own clients.
- What is DIAMATIX and what is its role?
- DIAMATIX is the group's central SOC & MDR hub (Tier-3): it runs monitoring, investigation and escalation for the group's managed services.
- How do we start — is there a free assessment?
- Run the free domain exposure check at https://cyberom.tech/check or write to office@cyberncs.com to discuss a managed SOC engagement.
- Does the service cover utilities as well as banks?
- Yes. Electricity, water, gas and telecoms operators are within scope of the managed SOC service.
- Where is Cyber NCS headquartered?
- Cyber NCS Ltd. (NCS Cyber Group) is headquartered in Netanya, Israel, with an Australian entity, CYBERNCS (AUST) PTY LTD (ABN 93 686 328 665), in Melbourne.